Terms & Conditions 

​Updated 14th Jun 2018 

These General Terms and Conditions (T&Cs) including the Privacy Policy govern the offer and sale of products on www.freofficial.com.

Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs including the Privacy Policy.



FREofficial.com is a site operated by FREOFFICIAL LTD.

We are registered in United Kingdom under 10569063 and with our registered office at 63 Newland Park Drive, York, England, YO10 3HR

​Fre official is a customisation firm and does not resell original products (designer or otherwise). All products used are authentic.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from freofficial.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.


Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
 - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card) email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.



We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).


Additionally, we use this Order Information to:
Communicate with you;

Send our newsletter;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular,  your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).




To ensure all our customers have clear understanding, the information mentioned above is not stored directly with fresupply.co.uk as we use Wix.com the website host that store the information as a Data Processer for the previous website Fresupply.co.uk that has now become freofficial.com.


To clarify Freoffcial.com uses Shopify as the site host and fresupply.co.uk used Wix.com.


To ensure all our customers have a clear understanding, our company, fresupply.co.uk  is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Visa Debit. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.



We share your Personal Information with the to help us use your Personal Information, as described above.


For example, we use Shopify to power our online store freofficial.com--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



Fre does not store your information it only accesses it via host’s Shopify and Wix.


Automated Decision Making


Shopify's risk and fraud screening; where Shopify might automatically block a payment card number or IP address after a certain number of unsuccessful payment attempts. Shopify does not believe this has a significant legal effect on customers because the automated blocking lasts only for a short period of time is the only automated decision making used on the site.


As a data controller under the GDPR, Article 28 requires that when we engage a data processor (like Shopify) to process your data. This is typically done through a Data Processing Addendum, or DPA.

Shopify has automatically incorporated a Data Processing Agreement (https://www.shopify.com/legal/dpa) into its terms of service, which is designed to address the requirements of Article 28.

Third Party Incorporated applications

We share your Personal Information with the host who have incorporated third party applications to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We use mailchimp that is a mailing application provided from by Shopify. The mailchimp cookies and legal statement regarding cookies can be found on the link below. https://mailchimp.com/legal/cookies/?_ga=2.75566229.1463976801.1527187269-673856720.1527187269

Subsequently, as we changed our host from Wix to Shopify, all our contacts were transferred over including the ones on the mailing list. These will only be used for communicating our newsletter and any new products.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 FACEBOOK - https://www.facebook.com/settings/?tab=ads
 GOOGLE - https://www.google.com/settings/ads/anonymous
 BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Additionally, to be GDPR compliant and if you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals purchasing items who do not possess the legal means of purchase (i.e. are of legal age).


We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


We have also updated the policy in order to be GDPR compliant which will come into force on May 25th 2018.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@freofficial.com or by mail using the details provided below:

  63 Newland Park Drive, York, YOR, YO10 3HR, United Kingdom




Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognise you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:

The IP address of your computer.
The referring website from which you have got to our website from.
The reasons for this are:

To make ongoing improvements to our website based on this data.
To see our most popular sources of business.

We may disclose your personal data:

To other companies within our group.
If we sell our business.
To agents and service providers.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right to request access to personal data which we may hold or process about you.


Each of the products you purchase is subject to the Terms and Conditions set out here and the time frames outlined when purchasing each product.

Freofficial ONLY sells custom products such as shoes, clothing and accessories is not a reseller of any product (original purchased shoes from the store) or any designer (bags, shoes or clothing of designers).

The products customised with designer products are authentic designer products have been deconstructed so that the material can be used.




If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

In cases of partial refund, the agreed amount will be debited.

You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
for the supply of audio or video recordings or computer software if they are unsealed by you.

Given the bespoke nature of the service, payment will be taken in full at the time of order

  • Freofficial shall aim to deliver the product in the designated time given at the time of purchase; the delivery of an order is subject to the availability of materials and Freofficial reserves the right amend the delivery time as necessary.
  • Freoffical shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.
  • Freofficial shall be responsible for delivery of the goods and title of delivery shall pass on on the postage date (when tracking is sent).
  • The shipment of exotic skins is subject to jurisdictional laws; as the Customer you are responsible for ensuring that the requested exotic material or skin can be shipped to your respective region/address.
  • Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order after 7 days.
  • Should the order be cancelled for whatever reason, after 48 hours of the placement of an order a £25 fee will be charged (cancellation fee), Freofficial shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.
  • Fabric colours and materials may vary. Freofficial Ltd cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.
  • Please be aware that the image seen is a mocked visual representation of how your MADE-TO-ORDER item should look and there may be slight colour/material variations in the actual product you receive.
  • Freofficial reserves all of its intellectual property rights in the designs of MADE-TO-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer. b) These terms and conditions are subject to change at any time without prior warning. Governing Law a) These terms and conditions shall be governed by English Law.


All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.



Our host Shopify and previously Wix accept payment with the use of Stripe the payment partner.

​Once the payment is processed we will begin processing your order.


All orders once shipped will be provided with tracking details for the products purchased by each customer. (Some Countries only allow for a ‘signed for’ service therefore tracking does not apply to them (e.g Asutralia, Kuwait etc))

For any individual shipping concerns you can contact Freofficial at any time through our Instagram(frecustoms), Facebook (freofficial), Email (orders@freofficial, contact@freofficial or frecustoms@gmail.com) or the contact form on the website.


Customers will be charged in GBP. For those customers with payment methods not denominated in this currency, the final price paid will depend on the exchange rate on the day the purchase has been made and depending on the payment method they choose (card company etc). The region the website will be viewed in depends on your location and your IP address.


You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason for accessories and clothing only.

As the shoes are customised they only may be returned is the product has a manufacturing fault. Otherwise they are non-returnable and non-refundable.

Freofficial will not accept returns for any items that have been worn, exposed to damaging elements. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.






The content included on this Site is provided on an "as is" basis. Freofficial does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. Freofficial reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

Freofficial will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by Freofficial's negligence.

Freofficial does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

You agree that Freofficial may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

From time to time, Freofficial may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.




Legal Governance

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.